Frequently asked questions
Last updated 21 Oct 2026
How do I know a product is genuine?
Made with care — every gift checked and packed by hand, with your message. Every order comes with a GST invoice.
Can I see it on a video call before buying?
Yes — tap “See it on a video call” on any product and pick a slot.
Is cash on delivery available?
Yes, on most orders up to ₹15,000. Paying online gets you 5% off.
When will it reach me?
Enter your pincode on any product page for an exact date, including express and same-day options.
How do returns work?
Within 7 days of delivery from your order page — free pickup, refund to store credit instantly or to your bank.